Guest Information

Guest Information

Scheduling Appointments Online:

When Logging in using Internet Explorer there is a splash screen

The Screen will only tell you if you have an Appointment Scheduled Yes or No

Refresh the browser to continue logGing into Schedule Appointments Online

When Trying to recover your account; if you reach a screen displaying “Sorry unable to recover Account.” your E-Mail Address has not been registered please create a new account using your unregistered E-Mail Address, or find your E-Mail that was already registered to an open account.

Click Cancel at the create new account to exit!

Appointments:

Make an appointment by calling us at 610.466.5141.

all spa packages and services For more than two people must be guaranteed with your credit card, cancellations without 72 hours notice and/or no-show will result in 50% charge OF SERVICES SCHEDULED.

IN ORDER TO TAKE ADVANTAGE OF OUR AMAZING PRICES, ALL SERVICES RELATED TO SPA PACKAGES MUST BE RECEIVED IN THE SAME BUSINESS DAY AND SPA PACKAGES SHOULD BE SCHEDULED 2-3 WEEKS IN ADVANCE.

Credit Cards:

We accept Visa, MasterCard and Discover.

New Clients:

Please allow 10 minutes prior to your appointment to complete our questionnaire.

Restrictions:

Please notify us of any physical conditions, disabilities or allergies when you make your appointment.

Late Arrivals:

Your late arrival will deprive you of precious treatment time as your appointment will end on time to respect the next scheduled client.

Children:

Unfortunately, we cannot accommodate children unless they are scheduled for treatment.

Privacy:

Our highly trained professionals will discreetly drape you during treatment to respect your privacy and comfort at all times. All sessions are confidential.

Lost Items:

Fountain Springs Wellness Spa cannot be responsible for lost or missing items.

Gratuities:

Your appreciation shown via gratuities is welcomed.

Waxing:

Waxing is not recommended for clients who use Retin-A, Accutane, Differin or Glycolic products.

Gift Certificates

protect your gift certificate and treat it as cash.

All gift certificates are valid for 1 year from date of purchase.  after the expiration date, 25% will be deducted annually from original purchase price.

All donated gift certificates are valid for 90 days after the event. Once a donated gift certificate expires it is worth 50% of the original donated monetary value.  after 1 year no value.

not redeemable for cash value, may not be transferred or used to purchase another gift certificate.  FSWS claims no responsibility for lost or stolen gift certificates.